Privacy Policy

Last updated: 19 April 2026

This Privacy Policy explains how vaultrevive.co.uk collects, uses and protects personal data when you use this website or submit a file for review or repair.

1. Who I am

vaultrevive.co.uk is a UK-based file recovery and document repair service.

Contact email: info@vaultrevive.co.uk

2. What data I collect

I may collect:

Name, if you provide it
Email address
Messages you send through the website form or by email
Files you upload for diagnosis, review or repair
Basic technical website data such as IP address, browser type and security/spam prevention data where applicable
Payment-related information needed to confirm payment status, although card details are handled by the payment provider

3. How I use your data

To respond to your enquiry
To review uploaded files
To provide the requested recovery or repair service
To send status updates and completed files
To confirm payment status where relevant
To keep basic records for support, fraud prevention and accounting
To operate and protect the website

4. Lawful basis

Where you ask for a diagnosis, quote or repair service, your data is processed because it is necessary to take steps at your request and, where applicable, to provide the service.

Limited additional processing may also be carried out where reasonably necessary for administration, security, fraud prevention or record keeping.

5. Uploaded files

Uploaded files may contain personal, confidential, financial or business information. You should only upload material you have the right to send.

Uploaded files are used only for diagnosis, review, repair, delivery of the result, and reasonable follow-up relating to the same job.

6. Sharing your data

I do not sell your personal data.

I may use service providers where necessary, such as:

Website hosting providers
Email providers
Payment processors
Cloud storage or backup providers if used for temporary file handling
Professional advisers where necessary for legal or accounting reasons

7. Retention

Enquiry emails, job records and related communication are kept only for as long as reasonably necessary.

Uploaded and repaired files: usually deleted within 7 days of delivery or closure of the job unless a longer period is needed for an active follow-up issue
Basic job and payment records: kept as needed for accounting, record-keeping and dispute handling

8. Security

Reasonable technical and organisational measures are used to protect data and uploaded files. However, no internet-based system can be guaranteed completely secure.

9. Cookies and website tools

This website may use essential technical cookies and basic security or spam-prevention tools. If analytics or non-essential cookies are used, they should be handled through appropriate cookie controls.

10. Your rights

You may have the right to request access to your personal data, correction of inaccurate data, erasure, restriction or objection, depending on the circumstances.

To make a request, email info@vaultrevive.co.uk.

11. Complaints

If you have a concern about how your data has been handled, please contact me first.

12. Changes to this policy

This page may be updated from time to time. The latest version will always appear here.